​CXM Workforce Management sets the standard for ease of use in the industry. CXM Workforce Management users are assisted throughout the application by Steps-to-Success and Process wizards! 

Unparalleled Flexibility

CXM Workforce Management offers the most powerful “what-if” analysis in the industry.  Five different types of forecast methods are available using user definable data from within and outside of call history.
 

• Users may generate forecast of the Workload using the most current X number of weeks in history as an average or a weighted average.
• Users may generate forecast of the workload using specific weeks in history.
• Users may generate forecast of the workload using a date range of historical data   
• Excel Data Based Forecasting
• Users can even create data to use for forecasting right on-the-fly

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