CXM CORE PACKAGE
Everything you need, for a price you can afford.
The CXM Core is a full turnkey, scalable package that includes (20) concurrent recording ports, unlimited grading forms, unlimited supervisors playback seats, intuitive call searching, live monitor, an easy to use web based interface, audit logs, record on demand, encryption, call buckets, auto-archive, API, installation, training, a (1) year renewable warranty and even the required server and storage space!
Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyze directly from a single, easy to use, web-based interface.
Included Core Functionality
- 20 Concurrent Recording Licenses
- Unlimited Grading Forms
- Unlimited Reporting
- Unlimited supervisor playback seats
- Unlimited admin seats
- Live Monitor
- Web based User and Admin Interface
- Automated Workflow
- Flexible Recording Parameters
- CTI based Integration
- 100,000 plus hours of online call storage
- Free Archive
- Audit Logs
- 1 year warranty
- Installation
- Training
Supported Phone Systems
The CXM Core Package is available on the following PBX* Platforms.
*Please note CXM supports a wide range of PBX platforms and integration types.
