​Many organizations in today’s highly competitive business environment operate a part of their business on the telephone. This may be conducted through large scale contact centers, internal sales desks, customer service functions and other teams connected to the customer. During these conversations your customers are revealing information about their needs, expressing opinions on your products and/or services and providing intelligence about your competitors.

In addition, during these conversations, customers are exposed to an experience in dealing with your organization, forming opinions on which they will base future decisions. Research shows that customers are significantly more likely to “churn” to a competitor based on a poor experience.

gopher-it PRO 1.3 enables you to quickly analyze a set of call recordings for valuable market and competitive information. It can also efficiently, effectively and simultaneously minimize the risk of regulatory compliance breaches and ensure standards of corporate communications policy are met.

Now even more efficient, gopher-it PRO 1.3 provides the ultimate in desktop speech discovery. Making use of multi-core processors to speed up processing times, powerful results filtering using search phrases and tags to build rules increasing the efficiency of data tagging, to get you to the insights you need faster. The built in query strength meter and user interface enhancements make query specification even easier.

Using our new Cloud Based Analyst plug-in to connect to our analytic and reporting service, gopher-it PRO 1.3 is “analytics ready”. PLUS we have extended the available out-of-the-box languages to include North American Spanish and German. ​

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