​By electing to add the CXM Screen Recording functionality. your agents desktop activity is recorded as a full motion video and then automatically synchronized with the recorded phone call upon playback.   Using in industry best compression algorithm, CXM can be successfully implemented in high volume call centers recording the screens on every phone call regardless if your agent is at home, on a thin client machine or a standard windows PC.

CXM offers the amazing ability to not only record screen activity, but also Live Monitor the activity.  Supervisors can now view agent desktop activity real time from they're own desktop dashboard. Supervisors can quickly and easily review whom is on a call or not, what they are doing or not doing and even take control of the agents desktop if needed.

 

Furthermore, CXM offers a dynamic and intuitive method of automatically removing sensitive data from the screen for PCI and HIPPA Compliance purposes.

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Benefits of CXM Screen Recording

​"Do more, with less, for less - Love Upper Management"...sound familiar? Time is money and with CXM Screen Capture you can discover the "WHY" to many of your contact centers issues and leverage the knowledge gained from CXM Screen Capture to:

 

• Identify workflow issues to reduce Average Handling Time
• Provide 'Real World' examples for training of agents
• Insure daily policy and procedure adherence
• Monitor back office employees
• Gain greater visibility into agent activity