CXM Support. Our competitive advantage.
We appreciate your business and always strive to improve your service experience. At CXM we believe that "Customer Care is the Only Sustainable Competitive Advantage."
Need assistance? Call 866-400-4296 or Submit your ticket via our Online Help Desk.
Normal business hours are Monday through Friday from 8am CT to 5pm CT. Upgraded Premium Support customers may request service 24 hours a day, 7 days a week, and 365 days a year. To inquiry about becoming a Premium Support customer, please contact your CXM Account Executive or inquire with the CXM Support Team.
The CXM Online Support Portal is a quick and efficient way for orginizations to submit tickets, view ticket history, get up to date information about patches, and track open tickets. Getting started is easy, call 866-400-4296 or view the CXM Support Ticket Website Guide to create a username and password.
Free Online Training.
Are you looking for a refresher on how to best utilize your CXM Call Recording and Quality Monitoring Solution? CXM customers under a current maintenance and support contract receive unlimited online training. Select the desired training course to view and register for upcoming training dates.
Can't Find Your User Guide?
Don't worry...it happens to the best of us.
- CXM Administrative Guide
- CXM Search Guide
- CXM Reports Guide
- CXM Archiving Guide
- CXM Screen Capture Guide
- CXM Agent Portal Guide
- CXM Workstation Requirements
