EASY. ROBUST. COST EFFECTIVE. SCALABLE.
Just like ordering from a restaurant; pick what you want.
CXM offers a variety of ways to record telephone conversations including DMCC Recording, Single Step Conferencing, VoIP Port Spanning, Port Mirroring, Trunk Tapping. Station Side Tapping, & Select Observe. >Learn More
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CXM Screen Recording allows for recording and live monitoring of agent desktop activity. The full motion, movie like, screen activity is synced with the associated audio for full insight into the customer experience. >Learn more
Tired of searching for the perfect call to grade? Sick of Excel spreadsheets? Do you desire an automated workflow with on demand reporting and trending? >Learn more
After reviewing and grading a call, empower your agents with access to their own Agent Portal. Within the Agent Portal, agents can quickly review graded calls, read comments, access training libraries, complete assign tasks such as tests, read bulletins and view training videos; all of which are automatically assigned based parameters you establish. >Learn more
Stay compliant by allowing the CXM PCI Compliance Module to automatically mute sensitive credit card information from your recordings in real time with no agent intervention. >Learn more.
Your relations with your agents is personal, shouldn't your workforce management system reflect that? CXM WFM brings your agents to life. >Learn More
Unlock the valuable information from within your customer calls! Identify why your customers calls and optimise your operations. Know what your competitors are offering and reduce customer churn. Know how your customers are responding to your brand, marketing and promotions. >Learn more.
